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Small Business Blog Posts

What Your Customer Service Email Says About Your Business

Best Practices for Customer Service Emails

July 21, 2011Susan Petracco5 Comments

Shoppers have come to expect the human touch almost as much online as they do when they visit a store in person at their local mall. Given this expectation, let’s discuss how you can optimize customer service emails to create a stronger relationship with your customers.

How to Choose the Right E-commerce Designer

How to Choose a Web Developer

September 8, 2010Susan Petracco7 Comments

If you’re building a new site or redesigning an existing one, chances are good that you’ll be researching and interviewing web developers to create the right front-end design experience for your site. But good websites don’t come cheap. How can you make sure you’re not wasting your money? How can you choose the right web […]

protect your customer's data

How Well Do You Protect Your Customers’ Privacy?

May 8, 2010Susan Petracco14 Comments

Internet users have always been wary of providing personal and financial information online, but as the web has grown, so has the number of transactions, as well as the number of sites seeking orders for products or services. Customers have grown more accustomed to providing their information to many kinds of businesses, but privacy concerns […]

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