Comments on: Seth Godin’s post misses the point http://www.netblazon.com/weblog/web-development-tips/seth-godins-post-misses-the-point/ NetBlazon Company Blog Fri, 17 Dec 2010 11:02:09 +0000 hourly 1 http://wordpress.org/?v=3.3 By: Susan Petracco http://www.netblazon.com/weblog/web-development-tips/seth-godins-post-misses-the-point/comment-page-1/#comment-39 Susan Petracco Thu, 09 Aug 2007 13:24:15 +0000 http://www.netblazon.com/weblog/uncategorized/seth-godins-post-misses-the-point/#comment-39 Seth - on that we are agreed. Shipping is something that stands out in the world of overhead costs; as you said, no one accepts or has likely ever seen a charge for retail fixtures, rent, security systems, etc. And to take it a step further: even consumers who accept a separate shipping charge, definitely don't like the idea of a separate handling charge (e.g. not rolled into "shipping and handling" together). New standards are definitely being set; free shipping is no longer an exception...it's fast becoming the norm. Good points! Thanks, Susan Seth – on that we are agreed. Shipping is something that stands out in the world of overhead costs; as you said, no one accepts or has likely ever seen a charge for retail fixtures, rent, security systems, etc. And to take it a step further: even consumers who accept a separate shipping charge, definitely don’t like the idea of a separate handling charge (e.g. not rolled into “shipping and handling” together).

New standards are definitely being set; free shipping is no longer an exception…it’s fast becoming the norm.

Good points! Thanks, Susan

]]> By: seth godin http://www.netblazon.com/weblog/web-development-tips/seth-godins-post-misses-the-point/comment-page-1/#comment-38 seth godin Thu, 09 Aug 2007 10:24:47 +0000 http://www.netblazon.com/weblog/uncategorized/seth-godins-post-misses-the-point/#comment-38 I worry that I was too brief in my post. My point wasn't that shipping is a rip off (it usually isn't) or that the shipping companies are easy to work with or fair to smbs (they're not). My point was that for a long time, consumers accepted the fact that there's a surcharge for shipping, but not for, say, mannikins or rent. thanks for reading! I worry that I was too brief in my post. My point wasn’t that shipping is a rip off (it usually isn’t) or that the shipping companies are easy to work with or fair to smbs (they’re not). My point was that for a long time, consumers accepted the fact that there’s a surcharge for shipping, but not for, say, mannikins or rent.

thanks for reading!

]]>