NetBlazon Support Services

Lost License Key?

Enter the billing email address used when purchasing our modules, below, to have all of the associated license keys sent to your email account. If you purchased from MivaCentral, you should visit their site for assistance. This form only works for NetBlazon license keys.

Frequently Asked Questions

We've begun providing answers to FAQs on Miva Merchant as a whole, and certain modules. Please check the FAQs before submitting a trouble ticket.

Submit a Trouble Ticket

If after reading our FAQs you still need support, you should open a trouble ticket. Our helpdesk system allows us to track support requests as efficiently as possible. Emails sent directly to staff or to other NetBlazon email addresses cannot be tracked and may not be responded to. Please allow 3-4 days for support response during the summer months.

Phone Support

In order to keep our costs down, we do not offer free phone support for customers who are not under an active service engagement. All product support is handled through our helpdesk, so please create a ticket if you require support. Voicemails and direct emails regarding support issues will not be returned; we apologize for any inconvenience.